If You Have Questions, We Have Answers

Wondering about what time you can check-in or if your furry friend can come along? Find the answers you need quickly and easily below, and give us a call at 206.937.9920 if you don't see the information you're looking for here.


What time are check-in and check-out?

Check-in is 3:00 pm, and check-out is 12:00 pm. To check-out, please stop by the lobby to turn in your key, or leave your keys in the room. Give us a ring to let us know you are on your way out by dialing 0 on your room phone.

Do you offer early check-in or late check-out?

Early check-in and late check-out are based on availability. If available, late check-out can be accommodated until 1:00 pm; after that, it is a half-day charge. Please make arrangements for early arrival or late check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you.

Can I store my bags before I check-in or after I check-out?

Yes, the front desk can hold your luggage for you until you're ready.

What are the options for parking?

We have a free parking lot on-site, as well as street parking around The Inn

What is the best way to pay for my reservation?

A valid credit card is required to be on file to reserve a room. We accept VISA, MasterCard, American Express, and Discover credit cards. Guests must be 21 years of age or older and present a valid I.D. upon check-in.

Is there Wi-Fi available?

The Inn is equipped with complimentary wireless internet connectivity. To connect your device, please go to your device settings and select “The Grove” as the Wi-Fi connection name. The password is located on your key card packet. Please note that our bandwidth does not support data-heavy uploading, gaming, or video streaming.

Do you offer extra beds or cribs?

Rollaway beds are available for select room types for a $15 one-time fee. We can provide Pac & Play cribs for a $10 one-time fee.


What is the guestroom cancellation policy?

Should you need to cancel your reservation or change your arrival date, please make sure you contact us before 6:00 pm on the day prior to arrival to avoid being charged one night's room & tax.

Are pets allowed?

Your dogs are welcome at The Grove! We do not accept cats or other pets. Dogs must weigh 40 pounds or under. Whenever possible, arrangements to accommodate dogs should be made in advance. Dogs may not be left unattended anywhere on the property, including guest rooms, unless they are in a humane cage or container.

Regardless of your length of stay, there's a small $35 fee to cover deep cleaning of your room when you leave. If a pet is discovered which has not been registered, the guest's credit card will be charged an additional day's rate. Please note that the maximum number of dogs per room is two.

Any guest whose dog causes disturbance to other guests or the staff will be responsible for that activity. Should such disturbance not be remedied immediately the guest will be asked to check out without a refund.

Is smoking allowed on property?

The entire hotel is a non-smoking property. The State of Washington requires by law that no smoking take place within 25 feet of the door of an area designated as a non-smoking area. Smoking in a guest room will cause the guest to be charged an additional $250 for each day of the stay.


What are the taxes and fees on my reservation?

They are 8.6% sales tax and 7% lodging tax.

Is there a minimum age requirement to check-in?

Yes, guests must be 21 years of age or older to check-in.

What is the credit authorization at check-in?

At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate plus tax and an additional $100 USD per night in anticipated incidental charges. A valid credit card authorized to cover room and tax, plus $100 USD per night for incidentals, must be presented upon check-in. You may pay your final amount owed via credit card or cash upon departure. If you will not be checking in but would like to pay for a guest's stay, please contact reservations at 206.937.9920. Guests are not required to settle their account with the credit card used at the time of check-in.

I have questions about my bill. Who do I call?

Please contact our front office team at 206.937.9920. You can also send an email to info@grovewestseattle.com and we will get back to you as soon as possible.

I booked on a website other than grovewestseattle.com, and I need to make a change to my reservation How do I do this?

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.


What are your breakfast options?

The Inn serves a continental breakfast, including fresh fruit; a wide variety of pastries, bagels, bread & cereals; juices, milk, tea, & ‘ ‘Seattle's Best™ coffee. Come down to the Orchard Room, located on the south end of the property close to Alaska Street, and enjoy a great start to your day.

Do you have a patio available for guests?

The Grove has a cozy patio on the upper level close to room 230. There's ample seating, table space, and a warm firepit. Please call down to the Front Desk for assistance in lighting it.

Do you have a business center?

The Inn's 24-hour lobby has a computer and printer for all your business needs.

I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

If you bring the items you want placed in a guestroom to the front desk, we will be happy to put them in the room for you. We can also accompany you to the room to do this.

While You're Here

What public transit options can I use while I stay?

The Grove is located along several convenient major bus lines, many with direct access to downtown in about 20 minutes. Notable routes within two blocks include the C line, traveling south to Lincoln Park & the Fauntleroy Ferry Terminal or north to Downtown Seattle; the 50, traveling west to the Admiral District & Alki Beach or east to SODO and the airport via the Seattle Light Rail system; and the free shuttle to the Downtown Water Taxi. Cash is accepted at the door, but change is not given; exact change is recommended.

Are there taxi services in the area?

West Seattle is served by several taxi companies as well as plentiful Lyft and Uber rideshare availability. For taxis, consider calling the following:
Yellow Cab: 206-622-6500
YC Van: 206-280-2876
Orange Cab: 206-444-0409
Far West: 206-622-1717

What are the hotel's emergency procedures?

Medical Emergency: Dial 911

Fire: Each guestroom is equipped with a smoke alarm. Additionally, there is a floor plan of the building on the back of your guest room door, which indicates the location of your room, nearest exits, pull stations, and fire extinguishers. Instructions for what to do in case of a fire are included with this map. The Fire Department is automatically called when a smoke alarm or pull station is activated. Therefore, it is very important that you call the in-house emergency number (0) to notify Reception of the location and extent of the fire, as well as your location.

Earthquake: If you are inside the building, stand in a doorway or crouch under a desk or table. Stay away from windows, glass or mirrors. After the earthquake, check for injuries, prepare for aftershocks, and do not use the telephone except for emergency use. If you are outside, stand away from any structures or power lines. Do not try to enter any buildings until you have been told that it is safe to do so. Evacuation: If you are ordered to evacuate your room due to a possible fire or another emergency, please do the following:
  • Take your room key card if you were issued one at the Front Desk.
  • Test doors for heat and carefully inch them open.
  • Stay low and hug walls while exiting.
  • Leave the building via the closest exit.

What are the instructions for the guestroom thermostat?

Most units have baseboard heat, which has a dial on the heater and window mounted air conditioners that are controlled by the keypad on the unit. Some units have ductless HVAC units with a remote control that operates them. If you need additional assistance, please contact our Front Desk team at 206.937.9920.

Are you able to mail something for me?

Out-bound mail may be left at the Front Desk for pick up. If you require UPS, FedEx, or International shipping, please contact the Front Desk.

Do you offer luggage assistance?

Yes, we would be delighted to assist, please contact the Front Desk at 206.937.9920 and one of our team members will assist you.

I lost an item or I found an item, what should I do?

Please contact our Front Desk team at 206.937.9920 or info@grovewestseattle.com

What are the instructions to light the patio fire place?

Please call down to the Front Desk for assistance in lighting it at 206.937.9920

Do you offer laundry service?

The Inn has self-service coin-operated laundry facilities available 24 hours. Located on the lower level of the northeast corner of the building, your room key will give you access. Washers and dryers are $1.75 per load, and only quarters are accepted.
Change is available at the Front Desk.

Are there extra pillows/ blankets available?

Yes, please contact the Front Desk at 206.937.9920 to request additional pillows and/or blankets as necessary.

Where can I store the valuables I bring?

We have safe deposit boxes at the front desk to store any valuables.

What are the instructions to use the guestroom telephone?

Our telephones only allow for local calls. Dial the room number to call guest rooms. For external calls, dial 9 + then the number (including area code) for an outside line.

Where can I get ice for my guestroom?

The ice machine is located in the interior hallway of the Inn, close to Room 130. Follow the signs and be sure to take your room key.

When is housekeeping service?

Service is approximately 8:00 am to 4:00 pm. Our dedicated housekeeping staff is committed to the cleanliness and safety of your space. Please let us know of anything you need at any time. If you prefer not to receive our daily housekeeping service, please place the Do Not Disturb card on the exterior of your door lock.